Yota Performance

We provide convenient local support and a hassle-free warranty to ensure your satisfaction. Our team strives to respond to all inquiries within 24 hours, offering efficient assistance. Rest assured that our products are manufactured to meet premium specifications, including upgraded LED components and other cosmetic enhancements. Furthermore, with our streamlined logistics, you can expect to receive your order within a speedy delivery time frame of 3-7 business days.

Yota Performance Shop provides a one-year warranty on Tail Lights and a 6-month limited warranty on all other products, starting from the date of purchase and applicable to the original buyer. Our warranty is local, meaning you won't have to deal with the manufacturer directly. If you encounter a defective item, you can return it to us, and in most cases, we will send you a replacement. We may advise you to either destroy the original item or keep it.

Please note that Camry XSE Style tail lights come with a 6-month warranty only. Any product damage resulting from user error will not be covered under warranty. The warranty is non-transferable. Defects such as lens cracking caused by extreme heat or cold are not covered.

It's important to understand that Yota Peformance Shop is not responsible for any issues that may arise with your vehicle as a result of installing or using our products. This includes but is not limited to electrical issues, error messages on your dashboard, or the voiding of your vehicle warranty. Yota Performance Shop and the Manufacturer Product warranty do not cover any costs associated with installing new or replacement parts, diagnostics, troubleshooting, or repairs to your vehicle due to issues related to the installation of aftermarket parts.

If the product covered by warranty is not available or has been discontinued, we may offer you a comparable product currently in stock as a warranty replacement. For tail lights and reflector sets, we may provide you with a new replacement set from the versions we currently carry and have available. Please be aware that all replacement products are only covered by the warranty of the original product and do not come with a new warranty.

All packages are shipped from our facility located in 2400 W Seventh Ave Dever, CO 80204. The delivery time may vary depending on your location, typically ranging from 2 to 9 business days. We appreciate your understanding.

Please be aware that all packages are subject to a signature requirement upon delivery. If a customer requests the shipping company to remove the direct signature requirement and authorizes them to deliver the package without a signature or to leave it at their door, YOTA PERFORMANCE SHOP will not be held liable for any stolen packages. It is the customer's responsibility to ensure the safety and security of the delivered package under such circumstances.

For customers residing in apartment or condo complexes, the order will be shipped to the nearest UPS/FedEx store for pickup. Please note that there may be a pick-up fee associated with retrieving the package, and customers will be responsible for covering these fees.

In cases where a package is shipped to the nearest FedEx location for pickup, it is the customer's responsibility to track the package and collect it promptly once it is marked as ready for pickup. If the package is returned to us due to customer inaction, the customer will be responsible for covering the shipping costs once again, along with any return package fees. If a refund is requested instead, the refunded amount will be subject to deductions for the original shipping fee and the return package fee.

The offer of FREE SHIPPING is valid exclusively for selected products within the contiguous 48 states.

We accept returns within a 30-day period, with certain restrictions in

DEFECTIVE RETURNS:

Before determining that your product is defective, we recommend utilizing all troubleshooting methods and contacting us for any questions or concerns. If we confirm that the product is indeed defective, we will provide a return shipping label. Please note that defective products must be returned for exchange or replacement. Upon receiving the product, we will conduct tests to verify the defect reported by the customer. If the claim is valid, we will issue a full refund, including shipping costs if applicable. For returns related to fitting issues or other concerns, we kindly ask customers to provide photos and/or videos showcasing the fitment problems. If we identify any issues, we may request the customer to send the product back to us for further assessment. In cases where the fitting is poor or there are other defects, we will offer a full refund or provide a complete or partial replacement set/piece. However, if the product does not exhibit fitting problems or any other defects, only a 50% store credit will be issued, with all other applicable fees deducted from the original amount paid. Alternatively, we may return the same product and charge the customer for reshipping fees. Please be aware that YOTA PERFORMANCE SHOP is not responsible for any charges incurred during product installation. It is important to note that if a product with fitment issues remains installed on your vehicle and subsequently becomes damaged or lost during use, we cannot accept a claim or provide a refund. The product cannot be returned in such cases. Additionally, if the returned product is damaged in any way, a refund will not be issued. Prior to purchasing our products, customers must ensure their ability to install the product or find a suitable professional for installation. If a return is requested for this reason, all applicable fees such as shipping and restocking will be charged from the original amount paid. The returned products must be in brand new condition, and products that have been partially or fully installed cannot be returned..

NON-DEFECTIVE RETURNS:

Upon receiving the item, a refund will be issued. Please note that the original shipping fee (the amount paid by YOTA PERFORMANCE SHOP) and any insurance charges (if applicable) are non-refundable. The buyer is responsible for return shipping and must purchase a return shipping label from a shipping carrier of their choice to send the item back to us. It's important to be aware that YOTA PERFORMANCE SHOP cannot be held responsible for any loss or damage that occurs during the return shipping process. We highly recommend purchasing insurance from the shipping company to safeguard your return. In the event that the return package is lost, we cannot issue a refund and will not be held accountable for the package or item. Depending on the condition 15-50% restocking fee will be applied to the buyer. The item must be returned in its original box with all hardware and pieces included. The returned product must be in new, unused, and resellable condition, akin to a new item. However, if the return is approved and the product is not in pristine condition, a 50% store credit will be issued instead. Please note that if the returned product is broken, damaged, or in a non-resellable condition, no refund will be provided. If a customer claims that the product is defective and returns it to us, we will thoroughly inspect the return. In the event that the product is found not to be defective, all applicable fees, including shipping costs to and from the customer, as well as a 50% restocking fee, will be charged without exceptions.

BODY KITS/PARTS RETURNS:

If the customer is returning the product due to fitting issues or their inability to install it, a return will be accepted. However, the product must be in brand new condition and in its original packaging. Please be aware that the original shipping costs are non-refundable, and the customer will be responsible for the return shipping expenses. Once the product has been installed or modified in any way, returns will not be accepted. We highly recommend finding a professional shop that specializes in installing aftermarket parts, as they may need to make slight adjustments to ensure a proper fit.

If you receive a defective or damaged product from Yota Performance Shop, it is important to notify us within 7 days. Once we receive your inquiry, we will aim to send a replacement within 24-48 hours if the product is currently in stock. In the event that the product is out of stock, it may take up to 90 days for us to provide a replacement. We require all our customers to conduct a thorough troubleshooting test and document the entire process through video. Failure to follow the proper troubleshooting steps will result in a denial of a replacement.

Once the troubleshooting steps are completed and documented, we will immediately ship a replacement piece to the customer, provided it is in stock. Customers will be required to ship the defective piece back to us, and we will provide a return shipping label. Upon receiving the defective piece, our team will conduct further testing. If the item is found to be not defective, the customer's warranty for future replacements on that particular product will be voided.

To process your replacement, we will need the following information:

1. Clear pictures and videos of the defect.
2. Video proof demonstrating the correct execution of troubleshooting steps.
3. The video must be in full resolution. If the video file is large, please use
www.wetransfer.com and upload the video using the email info@yotaperformanceshop.com.

After receiving a replacement piece or set, it is required that the previous piece or set be destroyed unless requested otherwise. We will need video and picture proof showing the damaged piece or set. Failure to provide this evidence will disqualify you from future replacements. By providing the required information mentioned above, we will process your replacement as quickly as possible.

Please note that depending on availability, the replacement piece may be either used or new. If the warranted product is no longer available or has been discontinued, we may offer you a similar product that is currently in stock as a warranty replacement. For tail lights and reflector sets, we may offer you a new replacement set from the versions we currently carry and that are available. Please be aware that all replacement products are covered solely by the warranty of the original product and do not come with a new warranty.

Lastly, if a product with fitment issues or defects is kept installed on your vehicle and subsequently becomes damaged or lost during use, we cannot accept a claim, and the product cannot be returned for a refund or replacement.

Exchanges will not be provided for products that have been damaged, used, or modified. The buyer is responsible for covering all shipping costs, including the return shipping for the original purchased item and the shipping for the exchanged product, along with any other associated fees. If applicable, re-delivery fees will also be the buyer's responsibility. Upon receiving the returned product, we will carefully examine it and promptly process the appropriate refund. In most cases, refunds should be processed on the same day. Depending on the payment method used, refunds typically take 1-10 business days to post.

During the order processing, there may be instances where we require additional information from you. This may include providing the following documents:

1. A clear photo of your ID
2. A photo of the credit card used for the purchase
3. Utility bills or documents that verify your address

Please ensure that all the requested documents bear the same name and address as provided in the order details.

OUR POLICIES

DEFECTIVE RETURNS:

NON-DEFECTIVE RETURNS:

BODY KITS/PARTS RETURNS:

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